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You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. On a successful tag, lights and a "Travel OK" screen will appear on the machine. The garage offers parking forONLY $10 per calendar day! New to Clipper? We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Clipper isadministered by the Metropolitan Transportation Commission. There is a 50 cent surcharge per trip for paper tickets. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. There are no discounts available at the BART vending machines. I was charged the wrong fare. Open the Clipper app and select the card you want to set up for Auto-Reload. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. For more information, please see our Seattle-Victoria fast ferry schedule. HVD applies only to BART rides. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. All rights reserved. Yes. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Clipper card says still in progress . questions, log in to your account. All rights reserved. The tag will not register if you place your device or card too low or high on the screen. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. Our departure times between Seattle and Victoria vary seasonally. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. After we collect payment, we will send you an email confirming this. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Failure to provide such evidencemay make you inadmissible to Canada. Our terminal in Victoria is currently open 10:00am 5:00pm. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Within each class, there are upgrade sections as well. Seniors age 65 and over get62.5% off with a Senior Clipper card. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. There's no need to open an app. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. The Google Privacy Policy and Terms of Service apply. Or get help resolving other issues with your account. Im so glad that I dont have to go into the office the last two weeks. See the. Getting Started. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Enjoy the convenience of booking the entire trip all at once. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. This page includes How RTC cards work, accessible information, and using Clipper equipment. A little work up front helps you save money. There are three seating classes on the Victoria Clipper ferry. Get Morning Report and other email newsletters. To find out more information about replacing an RTC card, please visit 511.org. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Your mobile wallet will display purchase options for your selected Clipper card. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Yes. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. For limited time, riders can get a new Clipper card on their phones for free (normally $3). If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. How do I set up and use a Clipper card on my phone? A couple of things have to happen before you can use the value. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. No. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Phone. You can use cash value on all transit systems that accept Clipper. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Only registered Clipper cards are eligible for refunds. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Otherwise, you will be logged out automatically. We strongly encourage customers to take advantage of the time to unplug from technology! You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Account Management. Our vessel also features one wheelchair accessible bathroom onboard. Final boarding is 15 minutes before the scheduled departure time. Loading Value and Automatic reloading. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Boarding starts 1 hour before your boat is scheduled to leave. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. When will I be charged for my Auto-Reload value? If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. The terminal is located on Alaskan Way at Pier 69. 2020, Metropolitan Transportation Commission. You have up to 6 months to spend down your balance, so you can load the funds. The Victoria Clipper V vessel is a passenger-only ferry. You can load up to $300 on a Clipper card. Add Clipper to your phone before you take-off! If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. It still says my trip is in progress, any way to cancel this? Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Privacy Policy. You can also order value at the same time. You can also add value through the Clipper app. This page includes protecting your privacy and information retention. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Can I get a card at an airport? Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. To add value to your Clipper card, open your mobile wallet on your phone. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. and our When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. This page includes how it works, mobile payments and Clipper mobile app. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Fares are based on distance traveled. If one does not use the Clipper card for six months, it can be frozen. How do I add value to a Clipper card on my phone? A Station Agent can help direct you. Phone. This page includes when value is available, online orders, different types of value, and blocked cards. Was I supposed to activate it somewhere? The money is still missing. Please check out this 2022 guide to Seattle whale watching. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Yes, there is. Caltrain. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Key Clipper information translated to Spanish. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Clipper is a regional transit card that can be used on all transit in the Bay Area. Learn more about Clipper on your phone. Log in to your Cilpper account with the email address we have on file and provide an updated email address. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Muni Fares & Passes. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Please call 800-888-2535 or submit your request via our contact us page. Limited-use tickets are not available on phones. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. #16 of 92 Boat Tours & Water Sports in Seattle. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. 4 yr. ago. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Use the same ticket when you exit. If you want to change your class of seating, you will need to reach out to our Reservations team. Select Clipper card and follow the instructions to add a card and load value. Log in to your Clipper account. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Choose to stay logged in or to log out. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. opens in new window. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. If you have a monthly pass, it will obviously expire at the end of the month. To find the cost of a particular BART trip, use the BART Fare Calculator. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Bicycles are stored on the outside deck subject to the elements. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). This page includes Using Clipper on specific agencies. Please have your vaccination card or a photo of it ready in the event you are asked to show it. To provide payment, log in to your Clipper account and edit your Primary Payment method. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. You will need to use this new email address the next time you log in to your Clipper account. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). A single beep and a green light means you paid for your ride. . After we collect payment, we will send you an email confirming this. The correct fare will be automatically deducted. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. . What is the maximum amount of cash value I can load on my Clipper card? Proof of payment is required. The programgives qualifying adult riders a 20% discount on BART trips. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Season Tickets. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Keep your phone handy in case an inspector asks to see your fare. No. Economy Panoramic Upgraded window seats in Economy Class. You may also bring other food onboard, but no outside alcohol may be consumed onboard. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Cookie Notice Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Routes available between Seattle and Victoria. See the, To add a card to your Android phone, open Google Pay and click the + sign. If you already have a card, you can choose to set up Auto-Reload when you load value online. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. However, you will need to register your card as part of the process, if you havent already done so. Call us 800-888-2535; Contact us; Enter search term: Go. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. For Andriod phones, you may need the move your phone around. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? A: You made me laugh, thanks! I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. And, to get it back, its an hour on hold, and three to five business days.. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. You must apply for an RTC Clipper card in person at a participating transit agency. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Had to call a couple of weeks ago, and got a live person really quickly. How can I set up my card to automatically reload? She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. "It's overwhelmed our ability to process the applications." Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Q&A: Highway 101 express lanes opened Friday. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. No. Try tagging your card again. We notify customers 30 and 60 days before the expiration date of their payment card on file. Please note that you cannot use your phone to unlock bikeshares. This page includes how to tag, card issues, and visitor info. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. What does it mean to pick up my value and why do I have to wait to do it? If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Once you hear a single beep that means youve paid your fare and are good to go! redditads Promoted Interested in gaining a new perspective on things? See full menu. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Use your Clipper card on all Bay Area transit systems, including Muni. For more information, visit Sales and Service Locations. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\.