You may find other users information to be offensive, harmful, inaccurate, or deceptive. Especially for a more obscure event where they dont have huge turnover of tickets. Copyright 2017 viagogo. 1.2 Ticketing Exchange. 5.1 Investigations. Note that this is separate from any VAT viagogo is required to charge on its fees. 2.9 a) Exception to Sellers Obligation to Confirm. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. 2.2 Registration. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. Be the first to hear about special offers. Viagogo probably had to manually procure tickets on eBay or something. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. 2.10 Collecting Payment. 6.10 Notices. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Login . If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 3.2 Other Information. I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. This is unacceptable practice and I will pursue this constantly until resolved. If You do not qualify, do not use the Services. 6.1 No Warranty. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Search. 13th June 2017 - made a call to the customer service and was told to email When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Kind regards I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" After reading a lot of negative reviews, I had second thoughts. Viagogo complaint: 50 euro charge of cancelled ticket sale. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? Terms and Conditions - viagogo ticket exchange If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. https://www.businessinsider.com.au/the-incredible-story-of-h. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. On the web site it claims I have been refunded so I cannot send an enquiry. viagogo charge for cancelling sale - oshawanewhome.ca As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts Editor, Marcus Herbert. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Tag: viagogo charge for cancelling sale - reanything.com viagogo charge for cancelling sale - knewlogistics.com This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. As I was told to send them to u asap so they'd have 'maximum selling time' (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. Welcome to viagogo's online ticket exchange (the "Site"). This will surely increase the credibility of your complaint. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. We will not allow You to buy or sell tickets before You have registered with Us. Copyright (c) 2006-2023, viagogo AG. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. 2.9 Seller's Confirmation Obligation. Just before I paid for them a huge amount was added for VAT and 'costs'. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". Piggyback tickets may not be sold in the same listing. Cheers. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Excessive pricing, bad communication & despicable customer service and still no tickets! They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. I demand to speak to a manger or someone in charge immediately 3.3 Laws and Regulations. [protected]@outlook.com The event itself is within days and yet I still don't have any updates on my ticket. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Please note that service fee amounts may vary by event and are subject to VAT. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. 6.7 Third Party Information. I want a refund off $1393.43 you have taken my money! When I first saw the tickets on your site the price given for these were30 so 60 for two. By Posted cordelia movie spoilers In the term oxidizing means whmis. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. I'm Travelling - where and when will I receive my tickets? Why can't I see my order or sale in my account? The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. Viagogo won't cancel my order MoneySavingExpert Forum They were selling 3 lots of tickets all showing where you could be seated in the O2. To register, You must provide your real name, address, phone number, and email address. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. This was a completely missold ticket at a great expense. How do I unsubscribe from your newsletter? I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. You consent to the exclusive personal jurisdiction and venue of Swiss courts. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. Order number: 9164448 We endeavour to rearrange delivery with the customer or arrange a collection point. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. We will also add VAT on our fees as applicable. This will be deducted from your next payment. Why is the price printed on the ticket different to what I paid? 4.3 Sellers Shall Not Include Promotional Material with Tickets. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. I have repeatedly been ignored. I called back of which a different agent explained the situation and no tickets were available. viagogo charge for cancelling sale - thegamersblog.com Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. viagogo charge for cancelling sale - oviedoclean.org Viagogo won't cancel my purchase - MoneySavingExpert Forum On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. . Note that this is separate from any VAT viagogo is required to charge on its fees. so my next question is how are they going to know if the buyer successfully gains entry. The revised version of this Agreement is automatically effective after it is initially posted on the Site. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. 1.4 Modification. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. the price it is sold for on the primary market). HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? Can I buy tickets that are personalised with someone else's name on them? Did you find this answer helpful? 7.2 Copyright. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It states that if an event organiser offers tickets to . What is the viagogo complaint handling process? 4.3 Sellers Shall Not Include Promotional Material with Tickets. Viagogo must sell StubHub's non-US business - BBC News We may also first deduct any amount you owe us from any amount we owe you. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. My event is cancelled or postponed - What do I do? I haven't received an email confirming my order. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. The OP never checked properly on either of their accounts if the listings were cancelled. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. The tickets were listed and sold for $267 in total. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. None of my emails have been responded to. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Why do my tickets have someone elses name on them? Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. shawn mendes tickets order no [protected]. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 6.3 Allocation of Risk. I am appalled by the lack of honesty, knowledge and training your staff showed. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. order was cancelled! If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. 2.6 Pricing Formats. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. All sales and bids are final. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Fees at 133% of the ticket itself. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. In its FAQ for Can I cancel my sale? As far as viagogo are concerned person A can not cancel listings on person Bs account. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. 2.13 Ticket Information. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. You may only use the Services if You can legally enter into and form binding contracts. ; ; This comment was posted by a verified customer. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. During this time, the Site will be temporarily unavailable. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. 3.4 Indemnity. viagogo AG is registered in Switzerland, Company No. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). Event dates, times, venues and subject matter, which are listed on the ticket, may change. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Click here to get notifications about new complaints of Viagogo. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . How can Viagogo get away with charging such big fees? I confirmed the sale and wanted to ship the tickets over. I bought 2 x Guns and Roses tickets for Sat 17 Jun. We use you're site often and I am very disappointed with the lie you sold.
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