Okta offered exactly what Live Nation needed. Liveops is a recognized thought leader in the virtual contact center and customer service industries. FLEXIBILITY AT SCALE. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Agent Okta Portal You dont have to do anything else.. Login to know the status of the ticket. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Some clients also pay commissions. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. I trust them and look forward to more cooperation and partnership in the future. You can make money teaching it online. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Enjoy the freedom and flexibility of being your own boss. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Login. Learn more about how Liveops virtual contact center solutions can scale your business. No problem. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Independent Contractor management Ditch the paperwork and endless manual tasks. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Scottsdale, AZ 85257. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Agent Login Username / Email Forgot password? Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. To have an identity management solution that wasn't cloud-based really wouldn't work for us. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Then Liveops is looking for you! And, no calls equals no pay. Rather, you are self-employed meaning you work for yourself, or your business. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Hello, Liveops. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Creatively solving problems. Come on board! Work confidently with real-time chat support, tech support, business tools and professional development workshops. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. If there are system issues, you will not get paid. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. GM Regional Customer Care Operations, major utility. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Username or Email Password. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Be the customer care voice of top brands, providing best-in-class service. Conducting inbound/outbound customer service calls. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Companies across a variety of industries trust Liveops to provide virtual contact center services. Apply now and a member of our team will work quickly to review your application and provide next steps. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. By Veronicas pandemic story is unfortunately all too common. Facilitating collaboration and communication with the best available solutions was another key goal. Functionality Add this integration to enable authentication and provisioning capabilities. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. ; The user selects the Duo Security option. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Learn more about how Liveops virtual contact center solutions can scale your business. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Login here. The typical military family moves every two or three years. Easy global collaboration. Earning potential. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. To accept cookies continue browsing as normal. Looks like you have Javascript turned off! Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Apr 04, 22 (Updated: Sep 19, 22) Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Learn about Liveops Enterprise Solutions Click Here . I enjoy working with LiveOps because it allows me freedom to choose my work schedule. The background check requires a $24.99 processing fee paid directly to our vendor. Liveops exists to improve people's lives, and . When someone leaves, they're deactivated. The amount of paper eliminated alone was a huge benefit. Community. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. You get to dictate when and how often you commit to providing services. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Submit an application for an available virtual contact center opportunity. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Virtual Call Center Services - Resources - Liveops Login - LiveOps Inc. IT Support Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Remote work is undeniably popular and LiveOps offers that. Login. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Check the Eligibility requirements and make sure were currently accepting applications in your state. Outspoken. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. process. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Login. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Reach out to us. Best of Antivirus Software. management. LiveOps Review | How it Works & What To Expect - SideHusl Keep contractors happy with accurate payments on time, every time. It changed what we focus on as IT, he says. To find out more, read our Privacy Policy and Cookie Policy. Flexibility. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Now we can focus on making sure IT is partnered with the business in everything they do.. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Sound: Must have a sound card installed and be equipped with speakers or headphones. Find top links about Liveops Nation Login along with social links, FAQs, and more. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Copyright 2023 Liveops, Inc. All rights reserved. Were now out of the back room and working with the business to add direct value, Huckabay says. All rights reserved. No problem. Cons. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Life doesnt always run on a schedule. Connect and protect your employees, contractors, and business partners with Identity-powered security. This was a tight category! 2 Ways to Quickly Find Your Company's Okta Sign In Page Support staff employees are great and work hard to keep us busy and motivated. Copyright 2023 Liveops, Inc. All rights reserved. Working at Liveops: 388 Reviews about Pay & Benefits - Indeed Main hustle or side gig its all up to you. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Support. Build a thriving work-at-home business providing remote customer service for top brands. Collaboration tools are a huge part of us being successful, says Myers. Check the Eligibility requirements and make sure were currently accepting applications in your state. Learn More. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Gift Matching Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC No ones done this, Huckabay says. Cons are having to provide your own equipment. To accept cookies continue browsing as normal. We would like to show you a description here but the site won't allow us. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Forgot your password? Want to become an Independent Liveops Agent. They love it because it does what it's supposed to do.. Live far from an urban center? Its why weve led the industry in virtual flex agent services for more than 20 years. As a lot of people in the company say: it just works. Goodbye long commutes, rigid schedules, and busybody managers. You don't necessarily have calls every . Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Attack Protection. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Log in. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Liveops SWA Array Overview This app integration supports Single Sign-On. Flexibility. From professional services to documentation, all via the latest industry blogs, we've got you covered. Forgot password? Sign in. Work from home. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Our developer community is here for you. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Ditch the paperwork and endless manual tasks. Support. We didnt just evolve the remote contact center model, we revolutionized it. The freedom of an entrepreneur. I wish there was some type of base pay. Sign an Independent Contractor Agreement. Innovate without compromise with Customer Identity Cloud. Once the Openforceplatform was in place, a major pressure point was released. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Find Out How & Apply . Login to track your existing support requests. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! which is why weve been helping companies like yours for over 20 years. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Earning potential. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. You are paid the the talk/email minute when working so your pay for each day will vary. This is critical, says Huckabay. Browse case studies, customer service tips and other helpful resources for enterprises. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Consider holiday gift experiences. Openforce simplifies your contractor management processes by providing a single platform solution. Their consistency, professionalism and customer service are unparalleled in the industry. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Secure your consumer and SaaS apps, while creating optimized digital experiences. If there are system issues, you will not get paid. We understand the complex nature of managing independent contractors. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Improving Peoples Lives. Users verify their identity by . The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Join Liveops Nation and experience the freedom and autonomy of being self-employed! HSA and PPO Options National and Local Networks Retirement. Avoid Recruiting Scams Across the country. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Pros. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Keep in mind, the more you service, the higher your earning potential! Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. This field is for validation purposes and should be left unchanged. Apply to Liveops (Fountain) Have additional questions about applying? But we were just relentless, and in one year we moved all of our workloads to the cloud. Health, Dental & Vision. Join the revolution of the modern contact center! He sees a role for Okta in all of it. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Onboarding employees has become much more efficient. Since you are self-employed, you are in control of your profits and losses. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Read more. We use cookies to improve your experience on our website. Okta goes so much further than other providers, Huckabay says. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. To find out more, read our Privacy Policy and Cookie Policy. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Click herefor technical info. Submit ticket. Status. We use cookies to improve your experience on our website. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Duo Security for MFA | Okta Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Want to become a Liveops agent? Login. Submit ticket. You can also manage cookies in your browser settings. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? This means you can choose when, where, and how often to work! The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. To accept cookies continue browsing as normal. Still have questions? You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Earning potential. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Actual earnings may vary depending on client opportunity and support required. Managing multiple systems, programs, and screens simultaneously. Support. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Provide support to users of top tax software providers. If you have not created a ticket yet then you would need to register or create a new ticket to begin. I don't mind the extra training if they had compensation for it. Liveops | Okta Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. McAfee and Norton were almost a tie but by far the most popular amongst agents. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Unlimited Flex Vacation New Parent Leave Protection. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators.
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