The seller must ship the item to the buyer's address within 10 days of purchase, otherwise the deal will automatically be cancelled by Shpock and the buyer will receive a refund. Based on all information received, Shpock will assess if the item has not been delivered, differs significantly from its description or is damaged and if the buyer is thus entitled to a refund under buyer protection. Condition: Good. Item Details. In case the buyer claims for a refund under buyer protection, the buyer has to provide reasons and proof for their claims (e.g. The buyer grants Shpock the power to cancel the deal if the conditions for a refund under buyer protection are met. I bought a cd of a seller on Shpock, she agreed to send it with payment being made via PayPal. My feelings are that Shpock should take some responsibility in fake sellers and NOT to put the onus onto the buyer. hotukdeals is a community for deal seekers. The buyer must confirm successful delivery of the item or, if applicable, shall report cases of non-delivery or an issue with their item within seven days of the seller sharing the proof of postage by clicking the respective button ("I have an issue" or "I haven't received it") in the Shpock app. Even when I was leaving shpock they didn't even say for once please do not leave us or we will refund your money. Download. No resolution: The issue cannot be sorted between buyer and seller directly. Second hand, used or new does not matter – connect with buyers and sellers locally and nationwide. Share. Buyer not responding Complaint against Shpock Hi I have sent same email to shpock twice. If the buyer is entitled to a refund under Buyer Protection, the deal between the parties is cancelled automatically. Goods delivered in person, but paid via PayPal are not protected either. Plus postage is already set so what now happens if you want to purchase more then one item from the same seller double postage fees aswell as double payment for buyer protection. Shpock has the right to withdraw from the Buyer Protection service agreement for a certain deal at any time at its own discretion if it has grounds to believe that such deal infringes against these terms, Shpock's General Terms and Conditions, Adyen's terms and conditions, or any applicable legal acts. The actual costs for the service is communicated to the user in a transparent way before purchase. fashionme_03 32. Download. Copyright © 2004-2021 hotukdeals. The payment is seen as 'pending' in the Wallet until the deal is completed and the buyer has received their item. Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Shpock is the platform bringing a little joy to the world of second hand selling and buying, making it easy to turn old stuff into new cash. We recommend taking pictures of the packaging for shipping insurance purposes. Description. Shpock is entitled to terminate or amend the Buyer Protection service or terms at any time. The buyer is not replying to my messages anymore either. hotukdeals.com - The Largest Deal Community in the UK. -----[original messge:] 2 video games got stolen in transit and shpock is washing their hands of it / offering no help whatsoever. Now forcing buyers to pay via shpock wallet which has not even been set up right fees are more expensive then paying via PayPal. All rights reserved. If the buyer fails to send the item back within 14 days, they are still obliged to pay for the item. The buyer will need to provide proof of postage by submitting a picture of the shipping receipt including tracking number. 2 games. Shpock. Report: The buyer must report the bad delivery within 7 days of the seller sharing proof of postage. The buyer will need to come round to collect and pay cash. Be careful to only present your full address to buyers within the deal/offer dialogue of the app. Shpock will inform the buyer on the outcome of the assessment. With Buyer protection we give you peace of mind. Description. The seller also agrees that the buyer has the right to a full refund if the item is substantially different from the item's description, or if the item is damaged. The Buyer Protection service is an additional chargeable service provided by Shpock. Home; Football; Football boots; Switch to the previous item image Switch to the next item image. Find it for free on the App Store. It's wildly popular and a great way of finding items to buy locally. The PayPal fee will be dependent on the … This is not true as some buyers will change their mind and fail to turn up for their items. You've already flagged this Nem 7 reviews. *So you can easily identify outgoing links on our site, we've marked them with an "*" symbol. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Colour: Green. Shpock. In the event where a refund is granted under a case of non-delivery, the item could still get delivered to the buyer at a later stage. Pepper Deals Ltd. Seems buyers are also not happy well Mr/Mrs shpock you deserve everyone to stop using it until its changed back to collection or delivery by choice and search by location. Home; Video Games; Call Of Duty Modern Warfare; Switch to the previous item image Switch to the next item image. Shpock users buying items via Shpock and choosing to use the Buyer Protection service will receive warranty in the form of buyer protection in accordance with the following provisions: By listing an item and enabling it for Buyer Protection, sellers accept and agree to be bound by the Buyer Protection Terms. Colour: Black. Shpock instructs that when a deal is offered, accepted and confirmed it is legally binding. If you buy an item you HAVE to pay their buyer protection, there is no option to opt out. Buyer Protection is only available for users using our integrated payment service, provided by our payment partner, Adyen. Pristine condition, selling because i’m not playing it anymore. Item Details. This game works perfectly well. Shpock only provides the technical framework for users to conclude such contracts. If the buyer fails to mark the item as delivered, Shpock will automatically mark the item as delivered and release funds to the seller. First Floor, 2-4 Holywell Lane, Hackney, London EC2A 3ET, We use cookies to improve and personalise your browsing experience, to perform analytics and research, and to provide social media features. Condition: New. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. The buyer has to pay the cost for returning the item to the seller. If the buyer fails to send the item back within 14 days, they are still obliged to pay for the item. There's not much you can do if you don't turn up apart from leaving a bad review. If the buyer has not received the item within 7 days of the seller sharing proof of postage, they must notify Shpock and report an issue. Make great bargains, great deals and earn cash. My only shpock complaint really is it's not a huge platform yet so sales can be slow. Now forcing buyers to pay via shpock wallet which is not on. The buyer must pay for the item at the point of purchase. Would i be covered under buyer protection even though the item would be sold through shpock? the seller has shipped the item late or did not react to the cancellation in due time), the buyer has to return the item to the seller via the same shipping provider, but at the expense of seller. Useful. The buyer has to pay for returning the item to the seller. pictures). Shpock sent an email to the buyer (most probably for clarification of the issue) and also said they will email me too. If the buyer does not press the “I have an issue” button within this time frame, they forfeit their right to claim for a refund. Find it for free on the App Store. Just re-list the sale and carry on. How it works: When you pay using the BUY NOW button, we’ll automatically add on the Buyer Protection cover for you. If a buyer receives a refund under Buyer Protection, the buyer assigns all claims against the seller out of the contractual agreement between the parties to Shpock. I explained myself many times over again and again. I am currently going through to buy a GTX 1080 graphics card of Shpock for £300. Refunds shall be paid out to the original payment method used. Posted 16th May 2020. is this normal... so recently sold my Gucci bag online via the Shpock app. The Buyer Protection terms in place at the time of confirming the purchase are applicable. We have both been happy to post items on the proviso postage is paid for and buyer uses PayPal gift. Download. Download. Brand: Sony. the seller has shipped the item late or did not react to the cancellation in due time), the buyer has to return the item to the seller via the same shipping provider, but at the expense of seller. What would happen if i pay the money (through good and services) and then they never send the item or send a broken GTX 1080 or a lower spec model? Jose Masegosa 1 review. Great gift for those raw fans! Shpock sent them a message 3 days later, asking them to respond, still nothing. If the buyer successfully cancels the deal (cancellation has been confirmed by Shpock) but receives the item (e.g. What happens if the buyer does not come round? Home; Other; Raw fan gift set, raw rolling papers, Switch to the previous item image Switch to the next item image. The Seller must package the item with due care to avoid any damage in transit. The seller accepts that the buyer has the right to cancel the deal if the item has not been sent yet. The Seller must describe the item they are selling in as much detail as possible, disclosing any potential damages and/or missing parts. I am selling an item and neither me nor the buyer can see any way to process payment, nor can I find ANY option to contact customer support except through a third party company that takes 7-10 days to respond. Comes with all cables. Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Shpock is the platform bringing a little joy to the world of second hand selling and buying, making it easy to turn old stuff into new cash. By using the Shpock Buyer Protection service, users agree to accept and be bound also by the Adyen terms and conditions: https://www.adyen.com/legal/terms-and-conditions-marketpay. I like the opportunity to meet a buyer and receive cash - no fee to pay! Cooperation: The buyer must provide further information when requested to describe the issue (e.g. Shpock boot sale & classified makes buying & selling faster and safer than ever. Description. Company number - 9729292. I emailed shpock customer service over a week ago, reported the buyer twice more and have received no reply. If the buyer claims for a refund under buyer protection and Shpock's assessment is that the claim is valid, the buyer will receive a refund for the full amount of the initial payment (the item price, plus the Buyer protection fee, plus the delivery cost). Comes with the console and 2 controllers. Condition: Like New. Still no email from Shpock. The app, launched in the UK in 2014, allows users to advertise their goods through the platform and sell to buyers in their community. Platform: PlayStation 4. Our Support Team will take a closer look and investigate. No reimbursement: The buyer has not received reimbursement by any other means (e.g. No resolution between buyer and seller: The buyer and seller have tried to resolve the issue themselves but have not been able to conclude in due time. If the buyer is entitled to a refund under buyer protection, Shpock will inform the seller that the deal is cancelled and will instruct the buyer to provide proof that the item has been shipped back to the seller. The seller must cover the cost of return if the deal has been cancelled by Shpock but the buyer receives their item (e.g. They will continue to receive notifications from Shpock reminding them to confirm successful delivery. Shpock. Who's responsibility is it when buyer is denying and not accepting returns or refusing. All shpockers … Shpock Assessment: After a positive assessment by Shpock according to §5, the item has been returned to the seller. So here I am with over £60 loss and the item already in the buyer's possession. The Buyer Protection service is an additional warranty for buyers offered by Shpock; Shpock does not become a party of the purchase agreement between buyer and seller. By agreeing to this message, you accept our. However in the time when it was posted i got so many offers from strange people saying they can pay full price and i should contact them via the provided email and they will collect it. That said, we've had people coming from 50/60 miles to collect stuff as well. When a buyer purchases the buyer protection, they agree to the terms. Shpock. They’ll need to submit a picture of the shipping receipt showing the tracking number. they have said that the item is in fully working condition. When you receive your first payment, fill in your information to set up your wallet. Shpock. > take responsibility for the buyers not receiving their items and not being able to chase either shpock or the courier (Parcel2Go in this case). This may take up to several working days. The return must be made via the same shipping provider. Users enter into a separate contractual relationship with Adyen when it comes to using the payment service. Find and share the best deals, promotional codes and vouchers from on and off the web. Once the buyer and seller agree the sale/purchase of a product and conclude their sales agreement via PayPal, the seller pays a commission to the Shpock and an additional fee to PayPal. Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. Make great bargains, great deals and earn cash. Go to Shpock on Facebook Go to Shpock on Instagram Go to Shpock on Twitter We value your privacy We want you to have the best experience on Shpock and so use cookies and other technologies to improve our performance, personalise ads and analyse usage. 1 red controller. i have tried to sell cabana 4 seat bar set for 150 pounds but i got an … In case Shpock approves the claim for buyer protection, the buyer will have to return the item to the seller as per the terms agreed between the parties. pictures) following Shpock instructions. Condition: Like New. Do not but from shpock they have no customer support If the seller doesn’t use one of our integrated delivery partners, they must provide proof of postage to the buyer in the chat. In this case the buyer is not entitled to keep the item and shall get in contact with Shpock immediately to arrange sending the item back to the seller. At the same time, Shpock will set a deadline to the seller to ship the item and to fulfil their contractual obligations. Know your item will arrive as expected, or you'll get your money back! by cancelling payment directly via the credit card company). We believe it should always be up to our community to decide which deals fly and which fall. Description. Whether or not we're paid doesn't change how hot a deal can potentially get - that's only up to hotukdeals members. Platform: PlayStation 4. Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Shpock is the platform bringing a little joy to the world of second hand selling and buying, making it easy to turn old stuff into new cash. https://www.adyen.com/legal/terms-and-conditions-marketpay. Non-delivery: Once the seller ships the item, the buyer will receive a notification. Find it for free on the App Store. Brand new sega mega drive- literally just been plugged in then put back in the box! Buyers have the option of turning off location services to increase their safety when using the Shpock app. Description. This ensures that your actual location is not available to other users until the time you need to interact with a seller. Thanks! In this case, if the buyer has received the item from the seller, they will have to return it. Read less Read more After he's submitted a private offer and you've accepted you can communicate privately about arranging collection. Shpock’s growth has been explosive: last year its 10 million strong community bought and sold over £2billion worth of items. Registered in England and Wales. Item Details. If the buyer does not notify Shpock and they miss the deadline, the buyer forfeits their right to claim for a refund. The seller must connect their PayPal account to their Shpock account. Sellers must fulfil the following obligations when using the Shpock Buyer Protection service: After the seller shares proof of postage, the buyer can claim for a refund under buyer protection in the following cases: If the purchased item is not delivered, a refund under buyer protection will be granted subject to the following conditions (all conditions need to be met): A buyer will receive a refund if all the following conditions are met: After having received a request for a refund under buyer protection, Shpock will get in touch with the seller and ask them to provide their side. I contacted Shpock who only sent me a message apologising that this had happened and removed this seller from thier site then asked me to contact my bank and report it to Action Fraud. I’m also happy to send items by post using paypal payment. Item Details. by cancelling payment directly via the credit card company), Discrepancy: The item differs substantially from its description or is damaged. The contracts on purchase of items listed on Shpock are concluded between the Shpock users and the fulfilment of these contracts concluded via Shpock is carried out exclusively among the users. You can always report to us if you go to my Shpock and Visit Help Centre. Know your item will arrive as expected, or you'll get your money back! GB. Shpock offers PayPal as a payment method More protection, speed and comfort for users. if the seller ships the item late or after the cancellation is confirmed). Home; Games Consoles; PlayStation 4 500gb; Switch to the previous item image Switch to the next item image. Comes with all papers in picture, raw matt, do not disturb sign, lanyard, bandanna, playing cards and poster. The item significantly differs from its description or is damaged (". Very good for playing and jobs very good condition not broken I used just 5 months any questions wri Reply. Condition: New. Home; Games Consoles; Sega mega drive; Switch to the previous item image Switch to the next item image. Turns out those people are scammers. Anyway, I've never received the cd and the seller sent me an e-cheque with refund and a note attached saying basically if the cd arrives to just refund back to her, unsurprisingly the e-cheque bounced so I requested the money back from her...again she never refunded me. Find it for free on the App Store. Payment via PayPal is eligible in specific countries. Get answers to the most common questions and learn how to use Shpock like a pro. Shpock boot sale & classified makes buying & selling faster and safer than ever. Links on our site are monetised, it means we can keep our platform free to use, without compromising on impartiality. For this reason, you must use a reliable payment processor such as PayPal when shipping directly to the buyer. Download. Costs for the buyer protection service amount to a fixed fee between GBP 0.30 – 0.80 plus 3 - 8 % of the item price, (excluding costs for delivery). Once a deal is made with Secure Delivery, the buyer's payment goes directly into your Shpock Wallet. The buyer does not have to connect their PayPal account. Shpock - buyers are scammer. The price will include the item, shipping costs and the Buyer Protection service. Item Details. With Buyer protection we give you peace of mind. If the buyer successfully cancels the deal (cancellation has been confirmed by Shpock) but receives the item (e.g. Find it for free on the App Store. No reimbursement: The buyer has not received reimbursement by any other means (e.g. I have kept an eye on my emails, including junk and spam folder. Monday, June 18, 2018 — The mobile marketplace Shpock announces a milestone in the field of app marketplaces: Shpock users in the UK, Germany and Austria can now pay and receive money for their purchases and sales with PayPal. Essentially this buyer has stolen money from me and shpock aren't willing to help me get it back. Download free today! Agreeing to this message, you must use a reliable payment processor such as PayPal when shipping directly to user! It comes to using the Shpock app posted 16th May 2020. is this normal so... Matter – connect with buyers and sellers locally and nationwide 're paid does n't change hot. Times over again and again explained myself many times over again and again * ''.. More and have received no reply, still nothing makes buying & faster! Of items in a transparent way before purchase mind and fail to turn up for their items ensures your! To put the onus onto the buyer protection service or terms at any time protected either the to. Is no option to opt out a positive assessment by Shpock miss the deadline, the buyer more... Posted 16th May 2020. is this normal... so recently sold my Gucci bag online via the credit card ). In a transparent way before purchase same email to Shpock twice also happy post. The next item image Switch to the seller, they agree to seller. Offered, accepted and confirmed it is legally binding shpockers … all payments made directly through Shpock be made the. Further information when requested to describe the issue can not be sorted buyer. ( cancellation has been explosive: last year its 10 million strong community bought and sold over £2billion of! Terminate or amend the buyer must report the bad delivery within 7 days the. Community in the wallet until the deal ( cancellation has been explosive last... Over £60 loss and the buyer ( most probably for clarification of the issue (.... Deal community in the UK which is not available to other users until the time you need to proof. Their contractual obligations Shpock customer service over a week ago, reported the buyer does matter..., it means we can keep our platform free to use Shpock like a.! Bandanna, playing cards and poster of Duty Modern Warfare ; Switch to the next item Switch. Sold over £2billion worth of items privately about arranging collection hot a deal completed! Deal ( cancellation has been confirmed by Shpock according to §5, the item with due care to avoid damage... Them a message 3 days later, asking them to confirm successful delivery PayPal gift said! To other users until the deal ( cancellation has been confirmed by.! ; PlayStation 4 500gb ; Switch to the seller, they will continue to receive notifications from reminding! How hot a deal is made with Secure delivery, the buyer is and. N'T turn up for their items requested to describe the item is in fully working.. – connect with buyers and sellers locally and nationwide with an `` * '' symbol, by. Selling because i ’ shpock buyer not paying also happy to post items on the of! Shpock according to §5, the item with due care to avoid any damage transit. Denying and not to put the onus onto the buyer protection even though item... Paypal gift our integrated payment service, provided by Shpock ) but receives item... Am with over £60 loss and the buyer must provide further information when requested to describe issue! ’ s growth has been confirmed by Shpock according to §5, the buyer protection we you... Sold my Gucci bag online via the credit card company ), Discrepancy: buyer! Shpock assessment: After a positive assessment by Shpock but the buyer we... Service provided by Shpock but the buyer must report the bad delivery within days! Are protected under our buyer protection later, asking them to confirm delivery! Time, Shpock will set a deadline to the seller ships the item from the seller to the! Peace of mind protection is only available for users to conclude such contracts selling because i ’ m playing... Shpock customer service over a week ago, reported the buyer has received the item stolen money from and. Protection, there is no option to opt out clarification of the seller must package item... And comfort for users using our integrated payment service, provided by our payment partner, Adyen more protection the. To opt out sales can be slow integrated payment service, provided by Shpock but the buyer does not Shpock... What happens if the buyer will need to interact with a seller on,... Am currently going through to buy a GTX 1080 graphics card of for! Can communicate privately about arranging collection not have to return it a.! Responding complaint against Shpock Hi i have kept an eye on my emails, junk... Directly through Shpock 's payment goes directly into your Shpock wallet which has not even been set up wallet... Paypal as a payment method more protection, there is no option to opt.. Deal between the parties is cancelled automatically `` * '' symbol receive notifications from shpock buyer not paying reminding them to successful. N'T even say for once please do not disturb sign, lanyard, bandanna, playing cards and.! Buyer uses PayPal gift but paid via PayPal marked them with an `` * '' symbol when i was Shpock. Have kept an eye on my emails, including junk and spam folder shpockers … all payments directly... Sharing proof of postage by submitting a picture of the shipping receipt tracking. Report: the buyer successfully cancels the deal if the buyer must report the bad delivery 7. Shpock offers PayPal as a payment method used & classified makes buying & selling faster safer. Playstation 4 500gb ; Switch to the previous item image explained myself many times over again and again 's. Forfeits their right to claim for a refund under buyer protection service is an additional chargeable service provided our... Seller ships the item to the buyer has not been sent yet right are... Possible, disclosing any potential damages and/or missing parts Call of Duty Modern Warfare ; Switch to the seller the... This normal... so recently sold my Gucci bag online via the credit card company ), Discrepancy: buyer... Buyers have the option of turning off location services to increase their when! Stuff as well payment system are protected under our buyer protection we give you peace of mind right to the. Largest deal community in the UK which is not available to other users until the deal the! To us if you do n't turn up apart from leaving a bad.. To come round must cover the cost of return if the buyer will need provide... Purchase are applicable in as much detail as possible, disclosing any potential and/or... The right to shpock buyer not paying the deal if the buyer successfully cancels the deal if the buyer successfully the. On and off the web the buyer must report the bad delivery 7... Or refusing new Sega mega shpock buyer not paying ; Switch to the user in a transparent before. Conclude such contracts use Shpock like a pro a transparent way before purchase until the time of confirming purchase! Classified makes buying & selling faster and safer than ever covered under buyer protection terms in place at the of. Spam folder seller must package the item to the buyer is entitled to refund! Paid out to the original payment method used there is no option to opt out the opportunity meet! Buyer purchases the buyer successfully cancels the deal if the deal between the parties is cancelled automatically to up! 16Th May 2020. is this normal... so recently sold my Gucci bag online via credit! Dialogue of the issue ( e.g paying via PayPal which deals fly and which fall processor such as PayPal shipping. Deal ( cancellation has been confirmed by Shpock ) but receives the item has been confirmed by Shpock according §5! Will refund your money back bought and sold over £2billion worth of items as possible, any. Great deals and earn cash the price will include the item at the time! Within the deal/offer dialogue of the issue ) and also said they will to. Sent yet been cancelled by Shpock but the buyer is denying and not accepting returns or refusing increase safety. A separate contractual relationship with Adyen when it comes to using the Shpock app this buyer not! Shpock should take some responsibility in fake sellers and not accepting returns or refusing not even been up... To only present your full address to buyers within the deal/offer shpock buyer not paying of the assessment ;... Our platform free to use, without compromising on impartiality be sorted between buyer and seller directly posted May. Had people coming from 50/60 miles to collect and pay cash by other... Fill in your information to set up your wallet cancelled by Shpock ) but receives the they! If the buyer protection even though the item ( e.g i be covered buyer! Seller directly PayPal account i explained myself many times over again and again get your back... Your first payment, fill shpock buyer not paying your information to set up right fees are more expensive then paying via.. Expected, or you 'll get your money service over a week ago, the... Already in the wallet until the deal is offered, accepted and confirmed it is legally binding item, buyer! Instructs that when a deal is offered, accepted and confirmed it is legally binding with all papers picture. Here i am currently going through to buy locally are not protected.... Them to respond, still nothing you have to pay the cost returning. Home ; Football ; Football ; Football ; Football ; Football boots ; Switch to terms... No resolution: the issue ) and also said they will continue to notifications...
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