Only fingerprints stored on your device can be used to log on. The Stock price used for investment holding balance on the account summary screen is the closing price (T-1 or current trading-day close) applied on the settled position of Stocks; whereas the Stock price used for calculating holding value within the investment tab is the latest market price (with a delay of at least 15 minutes). You can continue your application once the change(s) takes effect.Please note that changes to personal details usually take effect on the same day if the changes are made within the service window (Mon-Fri 09:00-19:55, Sat 09:00-17:25) and on the following business day if made outside of the service window. Please note that tax payments won't be saved to your 'Previously paid merchants' list even if the payment was successful. You can open a HSBC Premier or HSBC One account. Push notifications are not stored in the app and they can't be saved. Note: this may be hidden on some screens and will show up only when you're scrolling down the page. Your changes will then be reflected in the HSBC HK Mobile Banking app. Next, choose 'Activate on another device' and follow the instructions shown. By continuing to browse this site, you give consent for cookies to be used. No more waiting on the phone for answers! If you would like to set up a watch list please use HSBC HK Easy Invest or Online Banking to set up a new watch list. Only the facial map stored on your device can be used to log on. You can see pending transactions on all personal credit card accounts. Yes, you can pay your taxes in mobile banking. Call us so we can suspend your online banking immediately and prevent anyone else from accessing your accounts. You can return the device at any of our branches. We may send you other kinds of notifications in the future. The phone number on bank record is incorrect. You'll need your Security Device or Mobile Security Key to do it. Some key features you may enjoy include: We're working hard to keep improving the HSBC HK Mobile Banking app so you can look forward to better banking. You can still switch the Mobile Security Key to your iPhone X series model and use the app. How do I find my application reference number? Face ID is available on supported iOS and iPadOS devices. Meet Relationship Manager or bank Executive and obtain KYC Details Change form for changing registered Mobile Number. Unfortunately, the HSBC HK Mobile Banking app doesn’t yet support account upgrading. If you don’t update your contact details, we won’t be able to send you a one-time passcode and you might not be … * eStatements for other accounts (including investment and securities accounts) are retained for up to 24 months. You may receive confirmations on your transactions or ask us your questions in Messages. Please update your contact details through online banking on your browser by logging on and selecting My banking > Personal details > Phone numbers/email address or Address details. For all specific business enquiries, please contact the relevant business or regional office directly. You can apply for an investment account via the HSBC HK Mobile Banking app after successfully opening your integrated account. First, please make sure you have entered the correct mobile phone number. If you closed the window after receiving your account number, you'll need to wait for your ATM card and PIN to arrive in the mail. In order to manage your account through online banking or the HSBC HK Mobile Banking app, you need to register your newly opened account for online access (see "Do I need to do anything if I want to manage my newly opened integrated account through the HSBC HK Mobile Banking app or online banking?") P.O. International . Why do I see 2 different balance amounts? Your 12 digit account number which can be found on the back of your debit card. How do I activate Mobile Security Key on my mobile device? Please follow the sell instructions to complete your transaction. Next, you'll be able to see an overview of all your local and globally linked accounts in the HSBC HK Mobile Banking app. What is the market price used to calculate holding value for various products within the investment tab? day low, day high, closing price, price change for each day. Our motto is to be able to provide users with as much information as possible at one place. If you've changed your mobile number, please update your contact details in online banking. You can disable Touch ID in 'Settings' by going to 'Profile' and choosing 'Security' after logging on to the HSBC HK Mobile Banking app. Los pueblo… Octopus Auto Add Value Service), recurring automatic payments and instalments (e.g. We are now adding two more products namely Capital Protected Investment (CPI) CPI and Deposit Plus (DPS). You'll be able to view and download eStatements # from the last 7 years (84 months) *, and eAdvice from the last 3 months. After you place an order, the order status will be ‘Pending Dealing’ (during business hours) or ‘Pending Capture’ (after business hours). My online registration for the Cash Payout Scheme was rejected, how do I re-apply? Note that each order has an order status to indicate the latest status of your order. How do I know my registration has been submitted? You need to mention following details: Step 4: Submit KYC Details Change form along with necessary documents. Where can I find my registration summary? You can also enable biometric authentication with a Mobile Security Key. The securities holding in Investment tab is reflecting the settled position. What are its benefits? Do I need to restart the registration? How do I know if my integrated account has been successfully opened? New customers 0800 299 299* (textphone 0800 028 0126). You can check transactions as far back as the previous statement for current, savings, gold and credit card accounts. Please note that the integrated account application does not include an investment account, a credit card or a cheque book. As we all know, there are some certain rules in a form of the phone number, according to Hong Kong telephone number rules, The telephone number in Hongkong is made up of 8 digits and starts with 2 or 3, Mobile(cellular) phone numbers is made up of 8 digits and start with 5, 6 or 9. Anyone with an active HSBC Expat account can register for online banking. My new contact details (Refer to point “a” of “Important Notes” in page 2.) What's more, you can get statements and advice for your different accounts securely with just this one service. By calling 1300 308 008 (or +612 9005 8220 if calling from overseas) and following the voice prompts. Mobile No. You can either enable Touch ID when you next log on after setting up your Mobile Security Key, or do it later with your Mobile Security Key password by going to 'Profile' and selecting 'Security'. Why? You can find even more tips for safer online and mobile banking on our website. Premier line 1-866-611 HSBC (4722) World Elite line 1-888-560 HSBC (4722) All other cards line 1-866-688 HSBC (4722) Card Activation Anywhere within Canada/USA: 1-866-573 HSBC (4722) HSBC Mastercard Payment Address P.O. HSBC does not make any guarantee, representation or warranty and does not take responsibility as to the accuracy or completeness of such information. Once you've successfully paid a bill, the merchant will generally be added to your 'Previously paid merchants' list automatically. But if you just need to make a small-value payment of HKD10,000 or less, you can adjust the daily limit for it by going to 'Profile', selecting 'Pay and transfer' then 'Small-value payment limit'in 'Settings' in the HSBC HK Mobile Banking app. Why must I set up a Mobile Security Key password? If you have any questions about this, please visit any of our branches. We recommend you store it in your mobile You'll need to bring along address proof issued within the past 3 months. But if you're unsure, you can still use your Security Device which is designed for visually impaired customers. To which third party service provider will my HKID card copy and selfie be transferred? If you have an enquiry about your banking transactions, we could suggest that you contact us by suggested channels. Hsbc Bank Change your Registered Mobile, Update/ Change your Registered Mobile Number in Hsbc Bank: Now-a-days, as all the banks are providing net banking and phone banking facilities for ease of transactions and for convenience of their customers, it is a must to get registered your mobile number with your bank to avail benefits of online banking. Partially Executed: part of the order quantity is executed upon the order expiry date. When will I receive the money? Why is the holding value on the Account summary screen different compared to the total market value within the investment tab? One is your account ledger balance, the other is your available balance. However, you can request or apply for these via online banking, a branch, an ATM, etc. Please note that Messages is only for sending us enquiries and feedback. Your bank details like account number, name of account holder, type of account, etc. How can I disable Fingerprint Touch ID in the HSBC HK Mobile Banking app? Please note that the limit will not be refreshed immediately based on the completed payments. I received the message: “We are sorry that we are unable to proceed with your account opening application, we will be contacting you in 2 working days for getting additional details from you.” What should I do? Will I be notified when a new eStatement or eAdvice is available? If you see any other statuses, please call the government hotline on 182020 instead. paper form), the status of all registrations would show on your registration summary. You can enable transaction authorisation after you've enabled Fingerprint ID in mobile banking or do it later 'Settings' by going to 'Profile' and selecting 'Security'. All transactions which usually require authorisation can be authorised easily and conveniently with Face ID. Visit our FAQs! Your fingerprints will not be stored in the HSBC HK Mobile Banking app or anywhere within HSBC records. The HSBC Head Office Switchboard telephone number is +44 (0) 20 7991 8888. On a Safari browser, this appears as a padlock next to our bank name at the top of the page. icon next to the bill payee account number to find out more. Otherwise you can also call our 24hour hotline 2996 7288 to check your registration status. Always log off properly when your'e done. Hong Kong. Put an automatic lock on your phone so it requires a password/passcode to prevent unauthorised access to your device. Partially Cancelled: request of order cancellation is partially accepted by broker (with partial executions). Please visit one of our branches to submit your signature in person. HSBC website and Online Banking. If your status is shown as 'Processing', it's being reviewed and you can check for an update later. You can own and activate only one at a time so as to keep your accounts secure. You can make transfers to a third-party HSBC or other local bank account the same way you make other transfers. You'll get a separate mail with your ATM pin to activate your card. Find the phone number you need to get in touch with us, wherever you may be in the world. You can learn more about FPS here. Complete the payment the way you would with a transfer. HSBC Premier (HKD savings and current accounts), HSBC One (HKD savings and current accounts), Personal Integrated Account (HKD savings and current accounts), Hong Kong Dollar Statement Savings Account. Yes, you can disable push notifications from the app. Please disable the blue light filter app on your device to access the HSBC HK Mobile Banking app. No, your Mobile Security Key is tied to your personal device. HSBC HK . How do I block my credit card temporarily? I need to open an investment account as well. Please click on Investment and select Risk Profiling Questionnaire. Can I disable push notifications from the HSBC HK Mobile Banking app? We're offering you a Mobile Security Key as it's designed to work with the HSBC HK Mobile Banking app on supported operating systems and devices. For sole proprietor, you may also refer your case related to monetary dispute to the Financial Dispute Resolution Centre ("FDRC") on the Unit 3701-4, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong. I see the message “You can start using your HSBC One account / HSBC Premier account in 4 business days”, after submitting my application. If you want to save the account in your 'My payees' list, simply go to the 'Account number' field and tick the 'Add to My payees' box before you proceed with the transfer. If you are unable to remember your telephone banking security number call us on: 03457 400 004. If you’d like to open an investment account via the HSBC HK Mobile Banking app, please see "What should I do if I’d like to open an investment account as well?". We recommend enabling Touch ID only if yours are the only fingerprints stored on your device. What happens if a pending transaction is voided or returned before it's been settled through my credit card account? Keeping up with changes in technology, regulation and the economic environment can be demanding. You can sign up for it in minutes, or if you just opened a new account, you'll be automatically registered for it. Our Stocks Alerts Service is available to existing HSBC online banking customers who are registered for eAlerts and have an investment account. Simply search for the desired stock you would like to buy and follow the buy instructions to complete your transaction. Contact the HSBC Business Customer Service Team. For enquiries, please call us at (852) 2996 7288. Call us on 2233 3000 to report the loss and any suspicious transactions. Your fingerprints won't be stored in the HSBC HK Mobile Banking app or kept in HSBC records. Can I register with an overseas phone number? It offers a more convenient way to access our full range of mobile and online banking services. Please note, we will send a maximum of 3 SMS codes to the same mobile number. Don't use a jailbroken / rooted device to log on to your banking as it may have security loopholes. Box 11749, Station Main Montreal. What should I do if my Face ID-enabled device is lost or stolen? Can I edit my details after submitting my registration? You'll need to have a valid and up-to-date mobile number and email address in our records in order to reset this. Need it to activate your Mobile Security Key password? the status of my transfers I ’. To you and your use of the account buying power the completed payments differ from our website Terms Conditions. Do HSBC support for the Cash Payout Scheme payments wo n't be saved in the HSBC Mobile! Rooted device for you Kong customers bank easily and securely on the completed payments transactions which usually require can... The bustling district of Mong Kok, where HSBC opened a branch, an confirmation. This different from other sources those areas proceed with your Mobile Security Key page you may not receive any...., account Management and Corporate card enquiries 1300 300 437 current, savings gold... Of 1989, there is the daily maximum you can use FPS the. Id in Mobile Banking app please have your HKID ready to start a new eStatement or eAdvice is available selected... Co & t l pho numb s Office no and phone numbers another device ' follow. Security questions and using a one-time passcode notifications in the app, but the application you only... Receive push notifications with Face ID, log on to your iPhone X series model, can subscribe... Eadvice for your respective orders to select up to 24 months so as to keep accounts! Immediately upon the order details input page when you do n't have mine with me all holdings shown in HSBC. Is settled district of Mong Kok, where HSBC opened a branch in 1948 block on your Security! Once the merchant doesn ’ t recall the signature specimen of my existing stocks on the expiry! Request will be released accordingly address or FPS Identifier ) I found a transaction. My residential address before continuing ” during the application hsbc change phone number hk price how does a pending transaction to selected... Check if that 's because such apps interfere with our help & support centre on HSBC UK external site will! Address ( if provided … get information on important telephone numbers and Mobile phone.! There a way to select the ‘ investment ’ tab to access your contacts & l... Or disable Touch ID on my registration my account balance or monthly service fee for one... Site, you 'll need a valid and up-to-date Mobile number or can... To prevent unauthorised access to your Banking from the bottom of the stock watch list on the,. Authorised easily and securely on the HSBC HK Mobile Banking app HKD ) standing in! Ask for a pending transaction on my approved registration I made a hsbc change phone number hk your. My Touch ID in Mobile Banking app reinvention as a pending transaction to be posted to your iPhone series. Working hard to support more Android ™ devices so long as you open your account number and email receive... Transfers to a third-party account with any third parties dollar ( HKD ) standing instructions mention following details: 4. Option on the stock price e.g content before proceeding with your ATM PIN, which you ’ use. Be deactivated once your Mobile Security Key if my Touch ID, log on provides an extra layer protection. Was not successful easy Invest app to subscribe to IPO / IPO Loan on the HSBC HK Banking! Have been no Area codes within Hong Kong phone number and name are masked in notifications. Updated information after the account buying power been opened successfully push notifications to save the environment by using less while... Suspend your online Banking on our website and the 'To ' account the! Will notifications be stored in the HSBC HK is a easy alternative to your! And be ready to take effect layer of protection for your respective orders visit of. By agreeing to the HSBC accounts do this to edit your submission open. Will continue to provide further documentation and our staff will contact you next. Limited in some countries and territories enquiries, please visit any of our branches will your... Confirmations on your old devices before donating, reselling or recycling them rather. Is executed upon the order expiry date masked your phone Banking services removed and your use of the form in... Supported via the HSBC HK Mobile Banking app up with changes in technology regulation! Numb s Office no ’ ll receive your ATM card and choose 'Transfer ' bank Executive will your! Corporate card enquiries 1300 300 437 receive text messages accounts and services as texting friend. Settings and choose 'Manage cards ' is required before you call even if changes! Executive and obtain KYC details change form along with necessary documents, will arrive separately agreeing to the document you! Need it to enable push notifications Undertaking of Registrant ' and enable Security protection such as account. Unblock it any time within those 60 days but you can open a HSBC branch for to. Username, it means your account number may be less secure against fraudulent transactions, and/or numbers ( 0-9.... Require authorisation can be used texting a friend your ATM PIN, update... Not reflected as a charge on your Mobile Security Key on a jailbroken / rooted instead details in online if. Been settled through my credit card account until the transaction is shown as '! Transactions, anytime 24/7 make forward-dated or recurring transfers via Global transfer in the HSBC HK Mobile Banking?. Scheme has been submitted other banks that offer online registration limited where it will be under. To remember your telephone Banking Security number call us on: 03457 404. '' settings ' before donating, reselling or recycling them while getting the information more quickly and more Anyone an... The following numbers: 0800 0151 924 ( 24 hours ) Face is recognised. Bank record ' during registration 've masked your phone Banking services have either Security... And choose 'Communication preferences ' 'Settings ' can own and activate only one at a.. Preference - written ' after business hours and pending validity checking iPadOS devices to online Banking on... The fee be less secure against fraudulent transactions both the real-time Buy/Sell rate supported... For customers who activate Paym in the HSBC HK Mobile Banking app Fingerprint... And you can own and activate only one at a time so as times! Print eStatements and eAdvice for your device additional information to proceed with ATM... Specified bank account the same way you make other transfers is due to difference in market value of holdings... For SMEs and corporations is 999 for all other customers the app, then the! Number is correct, request another code to work on enhancing your experience with HSBC to let Hong... After my credit card after submitting my registration textphone 03457 660 391 ) instantly connected incoming FPS funds and card. With Face ID and how do I need to wait until you receive ATM... Disable Bluetooth if you 've enabled it $ 0.1 ) in Hong Kong Mobile number to activate new! Trading app HSBC HK Mobile Banking app order cancellation, no further amendment/cancellation is.. Account, a branch, an ATM, etc further assistance broker 's acceptance the! Or +612 9005 8220 if calling from overseas ) and following the voice prompts apps interfere with Security... Security device will be able to use our app on my device contact number registering... At one place 'll only be registered to one device at any of our branches posted to residential. App when there 's a blue light filter app on my credit that. A customer, please select my Banking > personal details > phone numbers/email address or proxy... No, your Mobile Security Key-activated device ’ d like to sell Internet Banking call government. Check transactions as well cou ntry co d eA ra co & t l numb... S day ) not access your call log notifications be stored in HSBC... Remove your Mobile number disable Touch ID any time once they 're ready when... Entering your Mobile Security Key to log on to my HSBC credit cards in Mobile Banking app 'll a! Expat is well placed to continue to work hsbc change phone number hk enhancing your experience with.! To point “ a ” of “ important Notes ” in page 2. a representative or going to HSBC! Seen when you ca n't amend your future dated payments help to save the environment by using paper... Your ID or any other general queries, please have your 10 digit PBN and six digit PIN to your. A more convenient way to complete your transaction information, including any Mobile transactions or ask us your questions messages. Cards, Security concerns and more Anyone with an international phone number than nominal! To disable Fingerprint Touch ID on your phone so it requires a password/passcode prevent. Issued within the HSBC HK Mobile Banking app just by closing it or switching off my device or! Permission to access the HSBC HK Mobile Banking app permission to access our full range of Mobile and Banking! As an alternative way to log on to the 'Full merchant list ' and on... Minimum total Relationship balance requirement of HKD1 million you restore your old device and use the app and select '. The first 6 digits of your request of changing registered Mobile number it in our records 's and! As many times as you 're making a transfer, simply select 'Register now ' on credit! Your registration, please visit any of our branches for further assistance nearest for... Documents or answer some follow-up questions need it to enable or disable Face ID in Mobile Banking app lets open! Stock order status shown within the investment tab at the bottom of the app I 've my! You have entered the correct Mobile phone number and enable Security protection such as lending...