Interact the gateway to your digital workplace. Turnover breaks through £5million. Watson is Waterstone’s main communication channel now. Discover our full range of books, gifts, toys, stationery and audiobooks at Waterstones.com. "Watson is incredibly social. Waterstones, anciennement Waterstone's, est une chaîne de librairies britannique fondée en 1982. Qui Sommes-Nous ? Click & Collect within 2 hours or buy online with Free UK Delivery on Orders Over £25. Livres. Share ideas. Interact Intranet • 1 Pin. “With Interact Widgets, we were able to build our homepage quickly and easily by dragging and dropping content and resizing elements in just a few clicks” says Suzie. It’s helping bring together employees who are spread across the country. 71 likes. They're smart, funny, clever, innovative and generally just brilliant. Streamline business processes with online forms. We won a tender to develop the global intranet for William Grant. It’s helping bring together employees who are spread across the country. One of the emerging use cases after the launch was the ability to host in-store collateral on their intranet, which could then be printed in-house for campaigns. Waterstones does not pay the national living wage and has so far refused too, despite employees raising this with senior management. Faites vos achats avec Waterstones et collectez gratuitement jusqu'à 2.00 % pour vos associations préférées. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Suzie Robinson, Intranet Manager at Waterstones, Delivering fast access to information via the homepage, Watson’s homepage, which is clear and intuitive, makes it easier than ever for Waterstones staff to keep up with the latest news and activities. Our people are our greatest asset. Les meilleurs Waterstones Comparatif et Guide d'achat de 2019 Les meilleurs Waterstones en revue Les meilleurs Waterstones Ici, vous voyez les gagnants de la comparaison, les meilleures listes et les nouveautés en un coup d'œil. Elddis IT Strategy. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. The new pages are saving time for employees, while also delivering big cost savings for the organization. Interact Intranet • 33 Pins. 2011 . “The campaign was a huge success and we smashed our targets for pre-orders, as well as achieving great results on launch day and beyond.”, Another example of staff engagement on Watson is the annual Waterstones Children’s Book of the Year competition. Buy Contacts by Mark Watson from Waterstones today! Nous voudrions effectuer une description ici mais le site que vous consultez ne nous en laisse pas la possibilité. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Waterstones is a great environment to work in for retail. “This helps shop staff to be more productive and, even more importantly, to deliver a better service for customers on the shop floor.”, The new intranet provides a go-to resource for all employees, with information available on commercial activities and promotions, events, health and safety procedures and more. Our people. Discuss. Ask questions. Staff can get all the information they need within a few clicks, which saves them a lot of time and helps them stay focused on customer service.”. Multi-channel communication from within your intranet. Second, we can update news and activities quickly, which means staff are always up to date with what’s happening. Interact Intranet • 2 Pins. Forums. Katherine Waterston, née le 3 mars 1980 [1] à Westminster au Royaume-Uni, est une actrice américano-britannique.Elle est notamment connue pour son interprétation de Tina Goldstein dans la série Les Animaux fantastiques depuis 2016. Explore books by Watson with our selection at Waterstones.com. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business.”, Watson also allows teams to set up their own sites to share information and support project management. We began to work for more and more universities including Sunderland, Teesside and York. “We wanted to keep our employees informed and engaged, but our old intranet was holding us back,” says Suzie. The staff are friendly and supportive, and your customers are usually very polite, respectful, and in general a pleasure to deal with. “One great example is the Head Office projects team area, which has lots of information about new shops, including space plans, timelines, documentation, checklists and other resources that help executives deliver projects more quickly and collaborate with other team members.”, Maximizing staff engagement and participation, Watson is helping to engage staff, getting them excited about new titles and promotions and helping to boost sales. “With Watson, it’s very easy to create new pages, which meant we could set up the trusted collateral area of the site very quickly and without any intervention from the IT team,” says Suzie. Bring your people together for more effective working. Apr 11, 2019 - Find out how Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. “First, we spend less time managing content on the site, which means we can focus on staff engagement and customer relationships. Pinterest. “The pages weren’t visually engaging at all, and there was no way for staff to interact with each other or to find the information they needed easily… It was also a lot of work for us in the intranet team, as content was difficult to update and manage.”. Case Study . 02 Jul, 18  •  < 1, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. All this will enable them to deliver a better customer experience. Manchester Met Uni Intranet … Communities. It’s easy for everyone to stay up to date, and staff in different stores all feel like part of the same organization and the same team.”, Watson is incredibly social. Known internally as “Watson”, the new, cloud-based platform is the bookseller’s main communication channel. “Partly due to Watson, we got more volunteers than ever this year – which shows how many people now follow news and activities on the site.”, Delivering time savings for the intranet team, Finally, but no less importantly, Watson allows Suzie and members of her team to add and update content very quickly and easily – with no input from the IT team. Integrations . Since 2001, WATERSONS INDEPENDENT ESTATE AGENTS has established itself as one of the leading Estate Agents in the area, specialising in Residential Property Sales and Rentals across Hale, Hale Barns, Bowdon Altrincham and Timperley. Integrations . That represents total cost savings of tens of thousands of pounds a year. Share ideas. Ask questions. Explore. Waterstones Solutions. Interact intranet design inspiration. This was an expensive way of working, and there were additional losses due to materials being damaged in transit. Leading UK bookseller Waterstones delivers great customer service with Interact. Interact Intranet 's best boards. Becki Hall  •  This is very poor. “It’s helping bring together employees who are spread across the country. “There wasn’t any need to get IT involved and any changes that need making now, we can make ourselves.”, The homepage gives employees across the business rapid access to the information and resources they need. Flexible and attractive intranet homepages. Waterstones, formerly Waterstone's, is a British book retailer that operates 283 shops, mainly in the UK and also other nearby countries. Waterstones is the last remaining chain of specialist bookshops on the high street. Interact is a complete intranet solution that unites workforces all over the world. Manchester Met Intranet Design Staff Directory Arts Award Professional Services Architecture Portfolio Summer School Art School. As of February 2014, it employs around 3,500 staff in the UK and Europe. “We are seeing more and more team sites being created in Watson,” says Suzie. Elle compte près de 300 boutiques au Royaume-Uni, en Irlande, en Belgique et aux Pays-Bas. Waterstones 'Watson' intranet homepage. “Our booksellers can sign up to be longlist readers, and ultimately choose the best children’s book,” says Suzie. Flexible and attractive intranet homepages. Downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. 2010. “We can use our intranet to share information with our shops, publish schedules, disseminate lists of recommended books and more. I'm currently in charge of the day to day management and upkeep of Waterstones intranet service, 'Watson', as well as being responsible for internal communications throughout a business consisting of almost 300 retail outlets. IIP gold; implement new ERP system for ourselves and start looking at Agile methodologies for the Bespoke Development team. “Employees can access Watson from anywhere, which means they’re not tied to store computers and they can get the information they need on the move on their mobile devices,” says Suzie. CONSTRUCTION MATERIAL SUPPLIERS,FLOOR CONCEPTS AND WATERPROOF ELEMENTS AND METALLIC INTERIORS. Intranet Design: Tips and Tricks. Interact the gateway to your digital workplace. “Users in stores can browse, select and print the materials they need, which saves on printing and delivery, reduces waste, and ensures that all in-store marketing can be deployed in a timely way.”, The trusted collateral area of Watson has helped Waterstones to greatly reduce in-store marketing costs. Apr 11, 2019 - After experiencing rapid growth through acquisition, Mattress Firm implemented Interact Software to create an easy-to-use, easy-to-maintain, collaborative intranet that fully meets the needs of their business, and allows two-way employee engagement. Discuss. Bookstore chain Waterstones has used their intranet, Watson, to great effect – allowing them to save money, save time, become more efficient and more productive. Bookstore chain Waterstones has used their intranet, Watson, to great effect — allowing them to save money, save time, become more efficient and more productive. Case example: UK book retailer Waterstones decided to centralize its point-of-sale and promotional materials on its intranet, Watson. “They need the right tools to talk to each other and get the information they need in a simple way. More ideas from . Analytics. Cons. That speed and responsiveness is what makes Watson such a great communication channel, and why it’s a key tool for improving our employee and customer engagement, and our business as a whole.”, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. “When a new Harry Potter book, called The Cursed Child, came out, we used Watson to get everyone excited and to manage all the logistical challenges around the launch,” says Suzie. Â As an example, Interact customer Waterstones, who operate 275 stores across different locations within the UK, have utilized cloud access for their intranet Watson. Forums. Suzie Robinson, Intranet Manager at Waterstones, says, “Today, there are more forms of entertainment than ever, so we need to work hard to make our bookshops the most interesting places to be.”, To achieve this goal, Waterstones needs to engage and support its 3,000 staff, who are distributed across the whole of the UK. Broadcasts. Inscrivez-vous maintenant; Se connecter; Associations; Boutiques Solidaires; Comment Ça Marche ? Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. “We also have a range of other information on there, including current activities and promotions; company and industry news; and links to key contacts and discussion boards. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. To make in-store marketing more proactive, and to reduce printing and delivery costs, Waterstones has created “trusted collateral pages” on Watson. About Interact. Bring your people together for more effective working. That’s the only way we’ll be able to achieve our ultimate goal, which is to engage customers, sell more books and operate more efficiently.”, To maximize its success on the high street, Waterstones decided to retire its aging intranet platform. Associations; Boutiques Solidaires; Comment Ça Marche ? That’s why they worked with Interact to introduce a new intranet, one they personalised as ‘Watson’. “We have a scrolling gallery with books of the month that stores should be focusing on selling to customers and featuring in store displays,” says Suzie. Broadcasts. Se connecter ou S'inscrire pour collecter des fonds. “There’s a double benefit for us here,” says Suzie. Qui Sommes-Nous ? Interact Intranet. Communities. Multi-channel communication from within your intranet. That represents total cost savings of tens of thousands of pounds a year.”, Improving team working and customer service, Watson’s homepage links directly to discussion forums that employees use to get their questions answered and to provide even better service for customers in store. Streamline business processes with online forms. In the past, Waterstones printed point-of-sales materials and promotional materials for specific books and shipped them to stores by courier. Whether it’s sharing customer service tips or learning more about that week’s bestsellers, Watson is the keystone to all Waterstones’ 283 stores. Workflow & Forms. An average-sized Waterstones shop sells a range of approximately 30,000 individual books, as well as stationery and other related products. To bring distributed teams together across the business, and to empower shop staff to deliver consistently great service for customers, Waterstones deployed a new intranet based on Interact software. Suzie Robinson, Intranet Manager at Waterstones, Leading UK bookseller Waterstones is always looking for new ways to engage customers and to provide the best possible experience in every one of its UK stores. We employ technologists, physicists, chemists, linguists, canoe crafters, sky divers, game players, kayakers and hovercraft builders (we're not joking). Workflow & Forms. The lead time for printing and delivery meant some of the in-store marketing materials were also out of date by the time they arrived in store. We power internal communications. Their shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed. “Watson is incredibly social,” says Suzie. “We now use pages on Watson to host PDFs of marketing materials for important titles,” says Suzie. Analytics. As an example, UK book retailer Waterstones undertook an overhaul and relaunch of their intranet in 2017 which they named Watson. Downloading and printing marketing materials from our intranet has reduced the cost of a … “Our shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed,” says Suzie. 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